Unsolicited Advice About...

Presenting to an International Audience

If your audience will contain a substantial number of non-native English speakers, this paper will be useful. 137KB PDF

Developing a PowerPoint Presentation (in progress)

This is not a PowerPoint tutorial.  It describes a series of steps to use for developing and delivering a presentation.  It assumes a basic knowledge of PowerPoint.  (Actually, much of it applies to the use of any presentation creation application.)

Getting Help From a Help Desk (in progress)

A plethora of material is available on how to set up and/or run a help desk or call center.  This material is targeted at the practicioners or managers of these operations.

This paper is written to assist the user in getting the most out of the available resource.