Unsolicited Advice About...
Presenting to an International Audience
If your audience will contain a substantial number of non-native English speakers, this paper will be
useful. 137KB PDF
Developing a PowerPoint Presentation (in progress)
This is not a PowerPoint tutorial. It describes a series
of steps to use for developing and delivering a presentation. It assumes a basic knowledge of PowerPoint.
(Actually, much of it applies to the use of any presentation creation application.)
Help From a Help Desk (in progress)
plethora of material is available on how to set up and/or run a help desk or call center. This material is targeted
at the practicioners or managers of these operations.
paper is written to assist the user in getting the most out of the available resource.